Payment Policy

Effective Date: January 7, 2025

At BrightSuri, we strive to provide a secure and seamless payment experience for all our customers. This Payment Policy outlines the accepted payment methods, billing processes, and terms associated with transactions made through our website. By making a purchase from BrightSuri, you agree to the terms of this policy.

1. Accepted Payment Methods

We accept the following payment methods for online purchases:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards
  • PayPal: For fast and secure payments through your PayPal account
  • Gift Cards: BrightSuri gift cards (if available)

All payments are processed in USD (United States Dollars). When paying with a gift card, it must be redeemed in full during checkout. Any unused balance will remain on the gift card for future purchases.

2. Payment Processing

When you place an order, payment will be processed at the time of purchase. Our payment processing system is secure, and we take all necessary precautions to ensure your personal and financial information is protected. We use SSL encryption (Secure Sockets Layer) to secure sensitive information like credit card numbers, billing addresses, and other personal data.

Note: If your payment is declined, you will be notified, and you may need to update your payment method. Please ensure that the payment information you provide is accurate and up-to-date.

3. Order Authorization

Once your payment is authorized, we will begin processing your order. In some cases, we may verify your payment information before completing the transaction. This verification process is in place to protect both you and BrightSuri from fraudulent activity. If any issues arise during the verification process, our customer service team will reach out to you for clarification.

4. Sales Tax

Sales tax is applicable to orders shipped to certain locations within the United States. The tax rate depends on the shipping address, and the applicable sales tax will be added to your order during checkout. The amount will be clearly displayed before you confirm your order.

5. Payment Security

We take the security of your payment information very seriously. All transactions on our website are processed through trusted and secure payment gateways. Your sensitive information is not stored on our servers after the transaction is complete. If you have concerns about payment security, please reach out to us directly at info@brightsuri.com.

6. Payment for Orders Outside the U.S.

Currently, we offer payment for orders within the United States only. If we expand our shipping services internationally, we will update this policy accordingly and accept payment methods from international customers.

7. Payment Authorization Holds

In some cases, your payment method may show a pending charge or “hold” when your order is processed. This is an authorization hold that ensures funds are available for the transaction. The hold typically expires within 5–7 business days, depending on your bank or payment provider. Please note that this is not a charge, and your payment will not be processed until your order is shipped.

8. Order Modifications and Cancellations

Once an order is confirmed, it may be difficult to make modifications or cancel the order. However, if you need to make any changes or cancel an order, please contact us immediately at info@brightsuri.com. If the order has already been shipped, you will need to follow our Returns Policy.

9. Refunds

Refunds will be issued to the original payment method used during the purchase. If you qualify for a refund, please allow 5–10 business days for the refund to appear in your account, depending on your payment provider. Refunds for returned items will only be processed once the returned item(s) have been inspected and approved according to our Refund and Returns Policy.

10. Issues with Payment

If you encounter any issues with your payment, such as a failed transaction, double charge, or payment dispute, please contact our customer service team immediately at info@brightsuri.com. We will work to resolve any issues as quickly as possible and ensure that your experience with BrightSuri is satisfactory.

11. Contact Information

If you have any questions or concerns regarding our Payment Policy, please feel free to contact us:

BrightSuri
Email: info@brightsuri.com
Phone: 307-239-4476
Website: www.brightsuri.com