Shipment Policy

Effective Date: January 7, 2025

At BrightSuri, we are committed to providing a seamless and reliable shipping experience for all our customers. This Shipment Policy outlines our shipping procedures, including delivery options, processing times, and important terms related to the shipping of products purchased through our website.

By placing an order with BrightSuri, you agree to the terms and conditions outlined in this Shipment Policy.

1. Shipping Locations

We currently offer shipping within the United States only. We are exploring options for international shipping and will update our policy as we expand our services.

2. Processing Time

  • Order Processing: Orders are typically processed within 1–3 business days of receipt, depending on product availability. Orders are processed and shipped Monday through Friday, excluding public holidays.

  • Delays: During peak seasons (e.g., holidays) or special promotions, processing times may be slightly longer. We will notify you if there is a delay in processing your order.

3. Shipping Methods and Delivery Times

We offer a range of shipping options to suit your needs:

  • Standard Shipping: Delivery within 5–7 business days from the date of shipment.
  • Expedited Shipping: Delivery within 2–3 business days from the date of shipment.
  • Overnight Shipping: Next business day delivery after shipment (available for select items).

Shipping times may vary depending on your location, product availability, and the shipping carrier. BrightSuri is not responsible for delays caused by third-party carriers or external factors beyond our control.

4. Shipping Costs

Shipping costs are calculated during the checkout process based on the following factors:

  • Shipping Method: The selected shipping method (Standard, Expedited, or Overnight).
  • Order Size and Weight: Larger or heavier orders may incur higher shipping fees.
  • Destination: Shipping costs will vary based on the delivery address.

You will be provided with the total shipping cost before completing your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package. You can use this tracking information to monitor the status of your shipment.

Please allow up to 24–48 hours for the tracking information to update after receiving the confirmation email.

6. Address Accuracy

To ensure timely delivery, please verify that the shipping address provided during checkout is accurate and complete. BrightSuri is not responsible for delays or issues caused by incorrect or incomplete addresses. If you notice an error in your shipping address, please contact our customer service team immediately at info@brightsuri.com.

7. Shipping Restrictions

  • P.O. Boxes: Some shipping methods may not be available for P.O. Box addresses. Please check available shipping options during checkout.
  • Restricted Locations: Certain remote or restricted locations may incur longer delivery times or additional shipping charges.

8. Lost or Damaged Shipments

If your shipment is lost or damaged during transit, please contact us immediately at info@brightsuri.com. We will assist in filing a claim with the carrier and resolving the issue. BrightSuri is not responsible for lost or damaged items once the package has been delivered to the carrier, but we will work with you to address the situation.

9. Signature Requirements

In some cases, shipments may require a signature upon delivery, especially for high-value orders. If a signature is required, the carrier will make multiple delivery attempts. If you are unavailable to sign for the package, you may need to arrange for redelivery or pickup at a nearby location.

10. Shipping Notifications

Once your order is processed and shipped, we will send you an email with the following information:

  • Shipping Confirmation: Including tracking number and estimated delivery date.
  • Shipping Delay Notification (if applicable): In the event of any delays in processing or shipping your order.

11. International Shipping (Future Plans)

At this time, BrightSuri only offers shipping within the United States. We are actively exploring international shipping options and will update our Shipping Policy as soon as we begin offering international delivery.

12. Customer Support

If you have any questions or concerns about shipping, tracking, or delivery, please contact our customer support team: